Customer DMs
Bring Instagram product conversations into the Chatout sales workflow.
Turn Instagram DMs into structured sales conversations.
Instagram is Chatout's primary customer channel. Product questions enter through DMs, Chatout builds context around the conversation, and the merchant keeps control when human judgment is needed.
Instagram conversation
@wildthread.studio
Do you have the Core Gym Tee in black, size M?
Chatout understood
Product interestCore Gym TeeBlack / M
Yes — Black / M is available. It's ₹1,299.
Reply grounded in connected business context
Customer channel
Keep the conversation visible from question to checkout.
Conversation context
Track customer intent, product interest, conversation state and next action.
AI-assisted replies
Chatout can understand customer questions and compose responses using approved business context.
Human takeover
Merchants can explicitly take over a conversation when human judgment is needed.
Connection model
Messaging first. Permissions stay explicit.
Chatout connects through the supported Meta flow for Instagram Professional accounts. Required messaging permissions are part of the customer-conversation workflow.
Messaging access
Used for the Instagram conversation workflow and customer replies.
Permission-aware connection
Chatout should only operate within permissions granted through the Meta connection flow.
Insights remain separate
Optional Instagram insights access is separate from the core messaging connection and is not required for sales messaging readiness.
Human control
Chatout can recommend a handoff. The merchant decides.
If a conversation reaches a boundary that needs human judgment, Chatout can pause automation instead of making an unsupported claim.
Boundary detected
Automated reply pauses
Merchant explicitly takes over
Automated replies and follow-ups stay paused while human takeover is active
Primary customer channel
Connect Instagram to Chatout.
Bring customer product conversations into a sales workflow backed by trusted business data and merchant control.
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