Customer DMs, conversation context, AI-assisted replies, checkout handoff and merchant takeover.
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Integrations
Connect where customers talk.
Connect where commerce data lives.
Chatout connects customer conversations with trusted merchant commerce data and business knowledge so the AI can understand the request without inventing changing product facts.
Chatout integration model
Customer channel + sales agent + trusted commerce
Customer conversations
Chatout
Understand + respond
Commerce
Trusted business facts
Shopify
WooCommerce
Wix
Controlled commerce context
Chatout understands the conversation. Changing commerce facts come from the connected merchant source instead of model guesses.
Customer channels
Where customer conversations enter Chatout.
Facebook Messenger
Planned future customer conversation channel.
Planned future customer conversation channel.
Website chat
Potential future web conversation channel.
Commerce and catalog
Merchant-owned sources for products and changing commerce facts such as variants, price, availability and checkout context.
Shopify
Products, variants, pricing, inventory and merchant checkout handoff.
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WooCommerce
Products, variants, pricing, inventory and merchant checkout handoff.
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Wix
Connect Wix and bring structured merchant-owned catalog context into Chatout.
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Custom Store / API
Request an integration for an approved structured commerce source that does not use a standard connector.
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Website catalog
Future catalog discovery from public websites. Public website data is not authoritative for live inventory.
Business knowledge
Give Chatout the policies and guidance your team already uses.
Merchant-managed knowledge complements commerce data with the information customers need during a buying conversation.
Shipping
Publish shipping guidance Chatout can use when customers ask about delivery.
Returns
Keep return and exchange guidance available to customer conversations.
FAQs
Store common merchant answers and operational guidance in one place.
Size guide
Give Chatout merchant-provided sizing context without inventing fit guidance.
Merchant instructions
Add business-specific guidance that shapes how Chatout handles conversations.
Source of truth
The AI does not decide which commerce facts are true.
Chatout understands the question and determines what context is needed. Trusted merchant systems provide the facts used in the customer-visible response.
Connected commerce source
01Products, variants, price, availability and checkout context come from the connected commerce platform when supported.
Merchant knowledge
02Shipping, returns, FAQs, size guidance and merchant instructions provide additional business context.
Validated customer reply
03Chatout composes from approved context instead of inventing changing business facts.
One sales layer
Instagram-first.
Flexible commerce underneath.
The customer conversation can stay in Instagram while Chatout connects it to the merchant's approved commerce source and business knowledge.
Customer channel
Sales layer
Chatout
Commerce sources
Store-backed
ShopifyWooCommerceWixCustom API
Connect the sales loop
Connect Instagram.
Connect your commerce source.
Let Chatout join the two.
Give Chatout the customer conversation and trusted merchant context needed to answer accurately and move buyers toward checkout.