Questions before you connect Chatout?

Chatout is an AI sales assistant for merchants who receive product questions in Instagram DMs. It connects customer conversations with trusted commerce data and business knowledge so shoppers can move from questions toward merchant checkout.

Chatout is built around Instagram Professional accounts supported by the Meta connection flow. Account eligibility and required permissions are checked during setup.

For the primary sales workflow, create a Chatout workspace, connect Instagram, connect Shopify, add business knowledge such as shipping and returns, test the agent and then go live.

Not in the primary launch workflow. WhatsApp is a future customer channel and should be treated as coming later.

Chatout uses Shopify as the authoritative commerce source for products, variants, prices and inventory in the primary workflow. The AI should not invent those changing facts.

No. Shopify remains the commerce system and source of truth. Chatout uses that commerce data to help answer customer conversations and move ready buyers toward merchant checkout.

Yes. Chatout can use the connected catalog to find and recommend relevant products when the customer's intent is clear. Recommendations should still use trusted product and availability data.

Chatout should avoid guessing. If a required fact is unavailable or cannot be verified, automation can stop or the conversation can be handed to a merchant for review.

Yes. Merchants can control product visibility for AI inside Chatout, including whether a product is available to the sales agent.

No. Chatout is not a payment gateway and does not process buyer card details or payment credentials. Buyers complete payment through the merchant's own checkout.

Yes. When purchase intent is clear, Chatout can share the merchant's existing checkout handoff so the buyer continues on the merchant's store.

No. Checkout remains merchant-owned. Chatout helps move the conversation to the merchant's commerce checkout rather than creating a separate payment flow.

Yes. Chatout can recommend a handoff, but human takeover begins only when the merchant activates it. While the merchant handles the conversation, automated replies and follow-ups stay paused.

Yes. If Chatout reaches a boundary such as an unsupported delivery promise or another fact it cannot verify, it can stop automation rather than inventing an answer.

Chatout can schedule a contextual follow-up after a configured delay. Before sending, it checks whether the customer has replied, whether the conversation is still eligible, whether messaging is allowed, whether a human has taken over, whether the customer opted out, whether limits were reached and whether another message still adds value.

The follow-up should not be sent. Eligibility is checked again before delivery, including whether the customer has already replied.

Yes. Chatout supports merchant-controlled availability such as always-on operation, scheduled hours, on-demand use and paused or human-only operation.

Yes. The current Chatout setup includes a 7-day trial so merchants can connect their sources and test the sales workflow before paid billing.

When published billing plans are available, the pricing page uses the same billing catalogue used by the product. Any launch-preview pricing shown before that should be treated as temporary until paid billing is enabled.