◎AI sales agent for conversational commerce

Turn conversations into customers.

Chatout brings your customer conversations, commerce data and AI sales agent together — helping shoppers move from questions to checkout.

Start freeSee how Chatout works
Live sales conversation
Ask anything
▧➤

The missed-sale problem

Your customers are already asking.

Product questions, policy questions, delivery questions and checkout intent are already arriving in your Instagram inbox. The challenge is responding while the buyer is still interested.

Chatout

Conversation intelligence

Understanding incoming DMs

Intent
Product
Variant
Next action
✓

Ready for the right next action

Product + variant
P

Priya

Instagram DM · now

Do you have the Core Gym Tee in black, size M?

Understood by Chatout
Policy question
R

Rahul

Instagram DM · now

What is the return policy if the size doesn't fit?

Understood by Chatout
Discovery
A

Aisha

Instagram DM · now

Show me something under ₹1,500 for the gym.

Understood by Chatout
Delivery question
K

Kabir

Instagram DM · now

Can this arrive before Friday?

Understood by Chatout
Checkout intent
M

Meera

Instagram DM · now

I want the blue one. Can you send checkout?

Understood by Chatout

Different questions.One organized sales context.

01

Connect

Instagram carries the conversation into Chatout while Shopify stays authoritative for changing commerce facts.

Instagram
Chatout
Shopify

02

Understand

Chatout identifies what the shopper wants before asking trusted commerce data for the facts it needs.

Intent

Availability

Product

Core Gym Tee

Variant

Black / M

State

Product interest

Shopify verified

₹1,299 · Black / M · Available

03

Convert

Verified commerce data becomes a useful reply, followed by merchant checkout when the shopper is ready.

Do you have black in M?
Yes — Black / M is available at ₹1,299.
Great, send me the link.

Merchant checkout

Core Gym Tee · Black / M →

Trusted commerce data

Check first. Answer second.

Chatout understands what the customer wants, then checks the connected commerce source before using changing facts like price, stock or variant availability in a reply.

Chatout decision path

Verify before replying.

Chatout can understand the question. Changing commerce facts still come from the connected store.

01 · Understand

Product availability request

Core Gym TeeBlackSize M

02 · Check source

Shopify catalog lookup

Live lookup

Price · inventory · variant availability

03 · Verify

Authoritative commerce facts

Price

₹1,299

Stock

Available

Variant

Black / M

Price, stock and variant availability remain server-authoritative.

@wildthread.studio

Instagram conversation

Request received
Hey! Do you have the Core Gym Tee in black, size M?

Chatout understood

AvailabilityCore Gym TeeBlack / M

Checking Shopify

Price · inventory · variant

Verified commerce facts

Price

₹1,299

Stock

Available

Variant

Black / M

Yes — Black / M is available. It's ₹1,299.
Reply grounded in verified store data

Accurate by design

Chatout does not invent price, stock or variant availability.

Understand with AI. Verify changing commerce facts with the connected store.

No guessed price · stock · variant

Contextual follow-up

Follow up only when it still makes sense.

Chatout can recover stalled buying conversations, but a scheduled follow-up is never an automatic permission to send. The system checks conversation state, merchant controls and messaging eligibility first.

Contextual follow-up

Silence does not mean “send another message.”

Chatout waits for the configured follow-up time, checks whether another message is still appropriate, and only then decides whether to send.

Checkout sent

Merchant checkout was shared with the buyer.

Buyer becomes silent

No new reply arrives before the configured follow-up time.

Eligibility rechecked

Conversation, platform and merchant controls are evaluated again.

Useful follow-up

Only a relevant, contextual message is sent.

A scheduled follow-up is not a guaranteed send. Guards are checked again at delivery time.

Before Chatout follows up

Every guard must pass.

Eligibility is checked when the follow-up becomes due — not just when it was scheduled.

Waiting

Core Gym Tee · Black / M

Merchant checkout shared

Waiting for reply

Last customer intent

“Great, send me the link.”

Waiting for configured follow-up time

Customer has not replied

Conversation is still eligible

Messaging is still allowed

No human takeover

Customer has not opted out

Follow-up limit not reached

Another message still adds value

Follow-up decision

Pending checks

Another message adds value because the buyer showed checkout intent and has not replied since the checkout handoff.

Chatout follow-up

Context preserved

Sent
Just checking if you need any help with the Core Gym Tee in Black / M or checkout.
Eligibility checked before send

Scheduled does not mean automatic. Eligibility is checked again before send.

Contextual · Guarded · Limited

Human + AI

AI when it helps. Human when it matters.

Chatout can handle routine product conversations while merchants stay able to inspect context, pause automation and take over difficult moments.

01

Boundary detected

The customer asks for a delivery promise Chatout cannot verify.

02

AI pauses

Chatout pauses instead of making an unsupported promise.

03

Merchant decides

The merchant chooses whether to take over.

Chatout Inbox

Live context

Instagram conversations

AI paused · awaiting merchant

Priya

Instagram · @priya.wears

Needs human
I like the Core Gym Tee in black. Can it arrive before Friday?

Automation boundary

Delivery promise cannot be verified

Chatout does not have an authoritative delivery promise for Friday, so it will not invent one.

Automated reply paused

A merchant should review the request before any delivery commitment is sent.

Chatout can identify when automation should stop.

Merchant decides when human takeover begins.

Merchant-controlled availability

Run AI on your terms.

Choose when Chatout is allowed to automate customer conversations. Keep it available 24/7, follow workspace business hours, enable it manually or switch to human-only mode.

Merchant control

Decide when Chatout can act.

Automation follows workspace-level availability. A merchant can keep Chatout always active, schedule business hours, enable it manually or pause it completely.

Current availability

AI follows your business hours

Automation runs only inside the workspace schedule and timezone.

Schedule active

Workspace timezone

Asia/Kolkata

Local business time

Example weekly schedule

Business hours

Active
Mon – Fri9:00 AM – 8:00 PM
Sat10:00 AM – 6:00 PM
SunOff

Availability never overrides

Human takeover
Customer opt-out
Messaging policy
Conversation eligibility

Availability controls automated actions, not message ingestion.

Instagram messages remain visible to the merchant.

Inside Chatout

Everything the merchant needs to stay in control.

See conversations, trusted product data, business knowledge, follow-ups, analytics and workspace controls in one operating surface.

Chatout workspace

Inbox

Customer conversations with AI context and merchant controls.

Wildthread Studio

Conversations

Priya

Can it arrive before Friday?

Needs human

Rahul

Do you have this in XL?

Product interest

Aisha

Send checkout for the blue one

Checkout intent

Priya

Instagram · @priya.wears

Can the Core Gym Tee arrive before Friday?

Human confirmation required

Chatout has no authoritative delivery promise for Friday.

AI Context

Intent

Delivery question

Product

Core Gym Tee

Variant

Black / M

State

Needs confirmation

One workspace for conversations, trusted commerce data and automation.

Merchant stays in control.

Setup

Connect. Configure. Test. Then go live.

Chatout keeps activation deliberate. Connect the customer channel and commerce source, add business guidance, test the agent with your own data and decide when automation should start.

Example activation journey

From connected accounts to a tested sales agent

5 setup steps

Step 1 of 5

Connect Instagram

Chatout receives eligible Instagram conversations through the connected business account.

What Chatout verifies

Instagram Professional account
Messaging access
Webhook connection

Step outcome

Customer channel connected

Controlled activation

Connecting accounts does not automatically turn on customer replies.

Connect → configure → test → merchant goes live

Integrations

Two connections power the core sales loop.

Instagram carries the conversation. Shopify provides the changing commerce facts used for the primary launch flow.

Instagram

The customer channel for product questions, buying intent and sales conversations.

Shopify

The primary commerce source for products, variants, price, inventory and checkout.

View integrations →

Trust by design

Your store stays the source of truth.

Chatout does not need to become your payment gateway or invent business facts. It connects the conversation to merchant-owned systems and keeps the merchant in control.

Authoritative commerce data
Merchant-owned checkout
Human takeover
No payment credential handling
Workspace isolation

Your next sale might already be in your DMs.

Connect Instagram and your store, test Chatout with your own business data and decide when the AI should start helping.

Start freeSee how Chatout works