Data deletion instructions

If you messaged a business using Chatout, you can request access to or deletion of personal data associated with that conversation. A Chatout account is not required.

Please identify the Instagram business you contacted, your Instagram username and the type of request. Do not send passwords, access tokens or payment details.

Authorized workspace owners may request workspace deletion using Chatout account settings. Workspace deletion follows a separate lifecycle and may include a grace period.

Merchants may also contact the privacy email for assistance with personal data requests.

Requests may require identity and account-ownership verification before any information is disclosed or deleted.

The applicable deletion scope may include conversation records and related operational or derived information. Some information may require additional review because of security, legal, backup or processor obligations.

Request handling and completion will follow applicable privacy requirements. We will not represent a request as completed until the applicable actions are verified.